Support
How to Open a New Account on Myfxgo:
Please follow the steps below in order to open a new trading account
1. On the www.myfxgo.com page, find and click on the button marked “Join Now” or “Trade Now”.
2. On the following web page, you will see an electronic form where you will be able to enter all the personal data that is required to open a new trading account.
3. Please fill in all the relevant information requested in this form. Logging in via Facebook or Gmail are additional options.
4. Before submitting your information for review, kindly take the time to familiarise yourself with Myfxgo’ Terms & Conditions and privacy policy.
5. Upon completing your review of all the terms, please indicate your agreement with them by checking the appropriate box.
6. Submit your information by clicking the “sign-up” button.
7. Investors are hereby kindly notified that Myfxgo and all associated brands are in full compliance with Directive 2005/60/EC of the European Parliament and of the Council; on the Prevention of the Use of the Financial System for the Purpose of Money Laundering and Terrorist Financing. As such, it is incumbent upon all investors to undergo the KYC process, as mandated by the above-mentioned EU laws and regulations. For more information about the verification process and documents needed, click here: https://myfxgo.com/en/customer
8. As part of the KYC process, newly registered investors are required to provide a Confirmation of Residence (e.g. a valid utility bill dated to the last 6 months,) as well as a Proof of Identity such as a valid passport, or other form of officially issued photo ID.
9. As a further step of the KYC process, new investors will be requested to fill out a questionnaire, in order to better ascertain how Myfxgo may custom-tailor a service package ideally suited to each investor’s individual profile. Examples of information that would be requested include queries regarding the new investor’s professional status, level of knowledge of the capital markets, financial liquidity, acceptable levels of risk, investment goals, etc.
8. As part of the KYC process, newly registered investors are required to provide a Confirmation of Residence (e.g. a valid utility bill dated to the last 6 months,) as well as a Proof of Identity such as a valid passport, or other form of officially issued photo ID.
9. As a further step of the KYC process, new investors will be requested to fill out a questionnaire, in order to better ascertain how Myfxgo may custom-tailor a service package ideally suited to each investor’s individual profile. Examples of information that would be requested include queries regarding the new investor’s professional status, level of knowledge of the capital markets, financial liquidity, acceptable levels of risk, investment goals, etc.
How to verify your Myfxgo account
Verification is a mandatory part of the process of registering for the Myfxgo platform. Regulatory requirements dictate that we verify each new Myfxgo account. This keeps our platform secure and prevents untoward activity.
Once your account is verified, you will be able to enjoy the full benefits of the Myfxgo platform. To verify your account, you are required to upload both a proof of identity (POI) and proof of address (POA). Only after you provide us with both documents will your verification process begin. You can use the Myfxgo app to scan your documents directly to the platform.
Once your account is verified, you will be able to enjoy the full benefits of the Myfxgo platform. To verify your account, you are required to upload both a proof of identity (POI) and proof of address (POA). Only after you provide us with both documents will your verification process begin. You can use the Myfxgo app to scan your documents directly to the platform.
Proof of Identity
Your POI document should contain your name, date of birth, a clear photograph, issue date, and if it has an expiry date, that should be visible as well. A passport is the preferred proof of identity, as it is the document which will be quickest for the Myfxgo team to process. Alternatively, you can use a driving license or any other government-issued ID. If the document is double-sided, and there’s relevant information on the backside, make sure to upload that as well.
Proof of address
Your POA document should contain your full name, address and an issue date, which should be no older than 6 months. The name or logo of the issuer should also be clearly visible. Please make sure to scan your document against a different-colored background, so that all four corners are visible.
Your proof of address can be one of the following:
• Driver's license (front)
• Electricity, Water or Gas Bill
• Credit Card or Bank Statement
• House Rental Official Agreement – Issued from a Rental Agent
• Phone or Internet Bill
Your proof of address can be one of the following:
• Driver's license (front)
• Electricity, Water or Gas Bill
• Credit Card or Bank Statement
• House Rental Official Agreement – Issued from a Rental Agent
• Phone or Internet Bill
- The verification process can take a few days, and you will be notified once your account is verified. You can also follow your verification status on the Myfxgo platform. Verified accounts have a green tick next to the username on the user’s profile.
- Our team will go over your documents and update your verification status, so there’s no need to open a Customer Service ticket inquiring about your verification process. In the event that your documents are rejected, we will send you an email with a clear explanation of what you need to provide. To avoid losing the email, please add Myfxgo to your ‘safe sender’ list in your email settings.